Joya Nine Privacy Policy — Our Complete Commitment to Protecting Your Data

Joya Nine is an international-standard online gaming platform trusted by millions of players across Bangladesh. We understand how sensitive and valuable your personal information is, which is why privacy protection is our top priority.

This Privacy Policy ("Policy") explains what information Joya Nine collects, why it is collected, how it is used, and what measures are taken to protect it. This is our Terms & Conditionsand should be read together as complementary documents.

In this Policy, "personal information" refers to any information that can be used to identify you, directly or indirectly — such as your name, email address, phone number, or IP address.

Joya Nine collects several types of information from you. Some of it you provide directly, while other information is gathered automatically as you use the platform.

Directly Provided Information

Automatically Collected Information

• IP Address and Device Information
• Browser Type & Language Settings
• Time spent on the platform and pages visited
• Gaming History & Betting Patterns
• Transaction date, time, and amount
• Cookies and Similar Tracking Technologies

Joya Nine uses the information it collects for the following purposes. There is a clear and legitimate reason behind each use.

Primary Use

• Account Management: To create, maintain, and manage your account
• Identity Verification: To complete the KYC process and prevent fraud
• Payment Processing: To securely process deposits and withdrawals
• Customer Support: To resolve your questions and issues
• Security Assurance: To prevent unauthorized access and fraudulent activity

Secondary Use

• For analytical purposes to improve the platform
• To provide personalized game recommendations
• For communications regarding promotional offers and bonuses
• To fulfill legal obligations
• For Responsible Gaming Monitoring

Joya Nine never sells your personal information. However, limited data may be shared with trusted parties under specific circumstances.

When Is Information Shared?

• Payment Processor: To process transactions with payment providers such as bKash, Nagad, and Rocket
• Technology Service Provider: With hosting, cloud storage, and security service providers
• Game Provider: Game operations in partnership with studios like JILI and Evolution
• Legal Authorities: Under court order or government directive
• Regulatory Authority: For required reporting to the licensing authority

International Data Transfers

In some cases, your data may be stored on servers outside Bangladesh. In such instances, Joya Nine ensures full compliance with international data protection standards.

Joya Nine uses the latest technology and best practices to keep your data secure. This is not just a promise — it is something we put into practice every day.

Technical Security Measures

• SSL/TLS Encryption: All data transmissions secured with 256-bit encryption
• Two-Factor Authentication (2FA): An additional layer of security for your account
• Firewall & DDoS Protection: Actively guarding against cyber attacks
• Encrypted Database: Stored data is kept in an encrypted state
• Regular Security Audits: Regular assessments conducted by independent third-party experts
• Access Control: Only authorized personnel can access specific data

Joya Nine uses cookies and similar technologies to enhance your experience and keep the platform running smoothly.

Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Helps remember your preferences (such as language and theme).
• Analytical Cookies: To understand which parts of the platform are used most. Data is anonymized and cannot be used to identify individuals.
• Marketing Cookies: To show you relevant offers and promotions. You may opt out of these at any time.

Joya Nine believes you should have full control over your own data. We respect and uphold the following rights.

Your Rights

• Right to Access Your Data: You may request to know what information Joya Nine holds about you
• Right to Rectification: You may request corrections to any inaccurate or outdated information
• Right to Erasure: You may request the deletion of your data under certain circumstances
• Right to Restrict Processing: You may object to specific uses of your data
• Data Portability: You may request an export of your data in a standard portable format
• Marketing Opt-Out: You may opt out of promotional communications at any time

Joya Nine does not retain your data any longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: For the full duration the account is active and a minimum of 5 years after closure (as required by law)
• Transaction Records: 7 years (as required by financial regulatory authorities)
• Gaming History: 3 years after account closure
• Cookie Information: 30 days to 2 years (depending on cookie type)
• Support Chat Records: 3 Years

After the designated retention period, data is securely deleted or anonymized so that no individual can be identified.

Joya Nine strictly enforces an 18+ age policy. We do not knowingly collect any information from anyone under the age of 18.

If you are aware that a minor is using Joya Nine, please contact us immediately. Child protection is our highest priority.

Joya Nine may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, you will be notified by email or via an in-platform notification 30 days in advance. Continuing to use Joya Nine after any changes take effect will be considered acceptance of the updated Policy.